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    Solax warranty banner Solax warranty banner

    产品质保

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    保修政策

    Product

    Warranty Period

    RSD:

    XRSD-1C;

    XRSD-2C;

    10 years standard warranty, starting from the earlier one of the

    following two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production;

    RSD:

    XRSD-Core Kit;

    3 years standard warranty, starting from the earlier one of the following

    two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production

    Accessories-1:

    Meter/CT;

    Pocket/Lan/4G;

    V1000;

    DataHub;

    X1/X3-EPS Box;

    X1/X3-Mate Box;

    Adapter Box,

    T-BAT-Charger;

    ECC;

    X-PID BOX;


    2 years standard warranty, starting from the earlier one of the following

    two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production;


    Accessories-2:

    Eps Parallel Box;

    BMS Parallel Box;


    5 years standard warranty, starting from the earlier one of the following

    two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production;

    Battery seriesBMSBatteryWarranty Period

    T-BAT-SYS-HV-3.0

    TBMS-MC0600

    HV10230

    10 years standard warranty, starting from the earlier one of the following two dates:
    · The date on whic    h the product was first installed;
    · 6 months after the date of produc    tion;
    This     warranty does not include any accessories and toolkit items provided with the product.

    T-BAT-SYS-HV-S2.5TBMS-MCS0800TP-HS2.5
    T-BAT-SYS-HV-S3.6TBMS-MCS0800TP-HS3.6
    T-BAT-SYS-HV-S50ETBMS-MCS0800ETP-HS50E
    T-BAT-SYS-HV-S51TBMS-S8-1TB-HS51
    T-BAT-SYS-HV-3.0TBMS-MC0600HV102305 years standard warranty, starting from the earlier one of the following two dates:
    · The date on which the product was first installed;
    · 6 months after the date of pro    duction;
    Th    is warranty does not include any accessories and toolkit items provided with the product.
    T-BAT-SYS-HV-5.8T-BAT H 5.8 Master battery integrated with BMSHV11550
    T-BAT-SYS-LV-R2.5T-BAT LR25
    T-BAT-SYS-LV-R3.6T-BAT LR36
    T-BAT-SYS-HV-R2.5TBMS-MCR0800TP-HR25
    T-BAT-SYS-HV-R3.6TBMS-MCR0800TP-HR36
    T-BAT-SYS-LV D53T-BAT LD53
    T-BAT-SYS-HV-S50E-DTBMS-MCS0800E-DTP-HS50E
    T-BAT-SYS-LV-D150TP-LD150
    TSYS-LD51TB-LD51（LCL）
    TB-LD51
    TSYS-LD160TB-LD160
    TB-LD143
    TSYS-LD117TB-LD117


    Product

    Warranty Period

    X1/X3-Hybrid-G4;

    X1/X3-Fit-G4;

    X1/X3-IES;

    X3-ultra;

    X3-HYB-G4 PRO;

    X1-VAST;


    5 years standard warranty, starting from the earlier one of the following

    two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production;

    Note:

    If an inverter connected to SolaX cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty;

    X1-Hybrid-LV;

    X1-HYB-Lite;

    X3-NEO-LV;

    5 years standard warranty, starting from the earlier one of the following two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production

    Note:

    If pair with Solax battery, and connected to SolaX cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty;

    X1-MINI G3 & G4;

    X1-MINI G4 PLUS;

    X1-Boost G3 & G4;

    X1-SMART G2;

    X3-MIC G1 & G2;

    X3-Pro & X3-Pro G2;

    X1-Hybrid G3/X1-Fit G3;

    X3-Hybrid G2/X3-Fit G2;

    X3-MAX;

    X3-MEGA G1 & G2;

    X3-Forth & X3-Forth PLUS;

    X3-GRAND;

    5 years standard warranty, starting from the earlier one of the following

    two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production;

    X1-Micro 2 in 1;

    X1-Micro 2 in 1 G2;

    X1-Micro 4 in 1;

    X1-Micro 4 in 1 G2;

    7 years standard warranty, starting from the earlier one of the following

    two dates:

    • The date on which the product was first installed;

    • 6 months after the date of production;

    Note: If an inverter connected to Solax cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 12 years standard warranty.

    保修黑名单

    为什么您的设备序列号被列入黑名单

    当您注册产品保修失败并显示“保修注册失败，设备序列号已被列入黑名单，请通过此页面查看详情”的信息时，可能的原因如下：

    1. 您的设备属于被盗批次。

    该设备序列号属于2022年7月18日从荷兰运往捷克途中被盗的一批产品，QY千亿国际已立即通过多种渠道发布了官方公告。对于这些被盗批次的产品，QY千亿国际将不提供任何有效的保修服务、售后服务或技术支持。您可以从QY千亿国际的官方网站查询您的设备序列号是否属于被盗批次。

    2. 其他

    如果您的设备序列号不属于被盗批次，但仍然显示“保修注册失败，设备序列号已被列入黑名单，请通过此页面查看详情”，请联系Solax服务团队：service.eu@solaxpower.com


    Warranty blacklist

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